first of all: I am a enduser, no developer. But I can't get help at Pantone (which doesn't answer my questions anymore, probably they have no idea). So I hope this forum can help me.
I want to use Pantone Color Manager in Windows. Some days ago I still had Windows XP Home, but the Pantone support gave me the information that this is perhaps tricky. So I bought and installed (only because of Color Manager) Windows 7. And again, the program
doesn't work. It hangs some seconds after opening the first splash screen (no exact error message, just Windows standard window). I read the log which I also paste in here. So it seems to be because of prism?
Do you know the prerequisites of prism? What in my machine is too old? How can I figure it out?
Or is there "another prism" that could work?
Prism Dynamic Link Library
Copyright X-Rite 2009
Size 42,1 MB
Part of the Log:__
2013-07-14 21:32:58,230  INFO PantoneColorManager.PantoneColorManagerModule - Continuing initializing module: configuring Prism
2013-07-14 21:32:58,240  ERROR PantoneColorManager.PantoneColorManagerModule - The user's machine is too old to run Prism
2013-07-14 21:32:58,382  INFO PantoneDigitalBridge.Core.Utility.UpdateUtility - Update culture is de (ID: 1031)
2013-07-14 21:32:58,729  DEBUG PantoneDigitalBridge.Core.Web.RegistrationWebServiceFactory - Creating registration service SOAP client
2013-07-14 21:32:59,422  DEBUG PantoneDigitalBridge.Core.Models.PaletteSelectionModel - Remembered last selected palette [PANTONE+ Solid Coated].
Jul 16, 2013 at 6:05 PM
I believe this is not the Prism
library you are looking for. This library does not provide a
assembly file and as far as I know, it does not throw the error shown in the log.
In the data of the prism.dll
file you posted it says it the file is copyright of
. Perhaps you can find support regarding this error in its website:
thank you for your fast reply. As I said I don't know much about dlls. What you say helps me in a way that it is perhaps really only Pantone that can help me. As I said I hace a CSS ticket open for a month with many questions and no answers. Perhaps I find
support directly at X-Rite (Pantone is a part of X-Rite).